AddUp’s LevelUp Service Department Fosters Customers’ Industrial AM Capabilities

AddUp’s service team for PBF line of machines. Source: AddUp

AddUp, a provider of industrial metal additive manufacturing (AM) systems, has established a new Service Department, called “LevelUp.”

“We are excited to introduce our new Service Department, LevelUp, designed to elevate the additive manufacturing experience for our valued clients,” says Jean Rivoire, director of AddUp customer service. “We believe that our engagement in excellence, coupled with a two-decade legacy of applications development, will provide businesses with the support needed to thrive in the rapidly evolving world of metal 3D printing.”

The French manufacturer of laser powder bed fusion (LPBF) and directed energy deposition (DED machines has created its new Service Department around all activities that contribute to the success of a project, such as training and consulting, co-design services, support for qualification, workshop design, machine maintenance, software and hardware upgrades, and process optimization.

LevelUp’s portfolio of solutions is structured around three distinctive offerings, tailored to correspond with the varying stages of project maturity:

• Additive Journey Kickstart: AddUp assists businesses in starting their additive journey, providing guidance to develop their AM expertise in the right direction, helping organizations acquire new skills and co-designing their first applications.
• Industrial Launch Support: The company says it empowers businesses to launch their industrial capabilities, with tailor-made contracts. Whether it's prototyping, small-scale production or full-scale manufacturing, AddUp ensures that clients have the support they need to thrive in the competitive landscape of AM.
• Business Growth Partnership: As a dedicated partner, AddUp collaborates with businesses to foster growth and achieve maximum productivity with Overall Equipment Effectiveness (OEE). Its commitment extends beyond initial setup, guiding clients toward sustained success in their AM endeavors.

The solutions portfolio of LevelUp is based on the experience of AddUp’s team. The joint venture between Michelin and Fives benefits from the experience of its two parent companies and acquired companies which specialized in AM applications. AddUp also has the experience of industrial operations and serial production, as the company is running one of the largest metal AM workshops in Europe, with unmatched safety standards.

“When you choose AddUp, you are not just selecting a service provider, you are choosing a strategic partner dedicated to supporting you through every step of your additive journey,” Rivoire says. “In the trusted hands of our Service Department, our customers will experience a new level of service quality, and this will solidify AddUp as a reliable partner for those seeking to maximize the potential of additive manufacturing for their businesses.”